Support
Tell us what happened and what you expected. You can email [email protected].
Include these details
- The email address on your Soothe Love account.
- Whether you were using the iPhone app, iPad app, or website.
- The step that did not work and any message you saw.
Do not email a voice recording, sign-in link, access code, passkey, or other secret. We will never ask for your password or passkey.
Sign-in, recording, and playback
If a sign-in link expired, request a new one. If recording is blocked, allow microphone access in Settings, use the built-in microphone, and try again in a quiet room. If a story is still processing, you can close the app and check Activity again later.
Account and privacy help
On the website, open Account and choose Download my data. Use the Account controls in the app or website to delete voice data. Deleting voice data also deletes previews and Generated Narration. To delete the full account in the iOS app, open Account and choose Delete Account.
If you cannot sign in, or if you are a voice owner asking about your own recording, email [email protected]. See all available controls on the Privacy Choices page.
Legal questions
Email [email protected] for Terms, content-rights, or voice-authorization questions.